Acceptable Usage Policy

What is and is not OK

The Rules

Your use of our services means that you accept, and agree to abide by, all the policies in this acceptable use policy, which are incorporated into our Standard Terms and Conditions ( You must comply with the spirit of this acceptable use policy as well as the letter. Words defined in our Standard Terms and Conditions shall have the same meaning in this acceptable use policy.

Prohibited uses

You may only use our services for lawful purposes. You may not use our site:

In any way that breaches any applicable local, national or international law or regulation.

In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

For the purpose of harming or attempting to harm minors in any way.

To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

To knowingly transmit any data or to send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

To send, knowingly receive, upload, download, use or re-use any material which:

• is defamatory of any person;
• is obscene, offensive, hateful or inflammatory;
• promotes sexually explicit material;
• promotes violence;
• promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• infringes any copyright, database right, trade mark or other intellectual property right of any other person;
• is likely to deceive any person;
• is made in breach of any legal duty owed to a third party such as a contractual duty or a duty of confidence;
• promotes any illegal activity;
• is threatening, abuse or invade another’s privacy, or causes annoyance, inconvenience or needless anxiety;
• is likely to harass, upset, embarrass, alarm or annoy any other person;
• advertises for sale substances that are legal in law but are known to be abused;
• is used to impersonate any person, or to misrepresent your identity or affiliation with any person; or
• gives the impression that it emanate from us if this is not the case.

You also agree not to access without authority, interfere with, damage or disrupt:

• any part of our site;
• any equipment or network on which our site is stored;
• any software used in the provision of our site; or
• any equipment or network or software owned or used by any third party.

Website Content

Websites are prohibited from containing; Warez' content or content commonly known to be pirated or illegal copies of software or other works, MP3’s or other audio formats of copyrighted music, Movie downloads in any format whether complete or in part, Pornographic material, any content that is illegal under UK or European law.

Standard email services supplied with shared hosting and email only hosting packages.

Our shared and reseller hosting, also ecompassing our email only hosting plans, are provided with email services and facilities. The maximum permissible emails that can be sent out in any single hour is 300 from a domain. We do not provide catch all mailboxes as these are commonly spam magnets. Each email sent must have 40 or less recipients. Whilst our standard email services as supplied with our shared and reseller hosting plan are typically of high quality and features we do not warrant them in any way.

Mass Mailing

Mass mailing is not allowed on Easyhost UK shared hosting servers. A dedicated mass email server can be provided with the use of unlimited SMTP for sending via programmatic means from shared hosting on our web sites if required. Anyone who sends mass mail and is found to have caused problems affecting Easyhost UK mail servers or IP reputation will be subject to a fine and have their domain and service suspended.

Any user who by their action or inaction and who's services are found to be sending spam emails will be levied a fine of £90.00 to cover Easyhost UK's time in performing any cleanup action required to our mail servers. Any user who by their action or inaction and who's service causes IP black listings will be given a fine of £200.00. Any user who by their action or inaction and who's services result in complaints from other companies, for example spamcop, aol, yahoo etc will be given a fine of £90.00 to cover administration fee’s for Easyhost UK to advise the companies the reasons why the spam was sent.

Database usage and abuse

Any customer who's database service usage results in excessively high server resource utilisation to the detriment of service or to our other customers will have their database suspended pending remedial action. Should such action not be taken and a further suspension be made an administration fee of £35.00 will be levied for our time.

The onus is on the customer to monitor database space usage and take action to ensure they do not exceed their database limits. Any service found to exceed storage limits may result in automatic suspension of services. Where this occurs we will unsuspend services on request and remiedial action should be taken by the customer. Where overuse occurs we reserve the right to charge for space used over and above allowances in order to prevent future suspensions or to charge for future unsuspensions at the rate of £35.00 per instance.

Personal Conduct

We will always do our best to be respectful and in our dealings with you, by email or by phone, treat you in the manner in which we ourselves would expect to be treated. We fully expect that our customers will treat us the same way.

That can be a challenge sometimes for both parties as we recognise that things can sometimes get frustrating. Computers do have errors (often caused by humans) and humans also make mistakes from time to time. Whether those computers or humans are either yours or ours, we expect that both parties will remain calm and deal with any issues that occur professionally.

On rare occasions a customer will become threatening or abusive. This can manifest iteself in the use of all capitals in email (considered in general internet terms as shouting) or the use of abusive language. On the phone this includes shouting and abusive language.
On such occasions we reserve the right not to answer the email or to hang up. We don't need any abuse (the job can be challenging enough) and simply won't tolerate it. If a customer feels the need, do as we do - leave your desk and go for a walk. Breath. Talk to somebody and vent if you need to - just not at us.

Suspension and termination

We will determine, in our sole discretion, whether you have breached this acceptable use policy. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of our Standard Terms and Conditions and, in addition to our rights contained therein, may result in our taking all or any of the following additional actions:

• legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
• further legal action against you;
• disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Complaints procedure

If you have a complaint and have failed to gain a satisfactory resolution by contacting our helpdesk then you should in the first instance send an email to [email protected]

You should include as much information as possible including a timeline of events, any support ticket references, times and dates of any phone calls and names of any of our staff memebers you have dealt with.

Your complaint will be reviewed and investigated by a senior manager who will investigate thoroughly and who will contact you for any further information if that is appropriate. You will receive acknowledgement of your complaint within 24 hours and you can expect an initial resposne within 3 business days.

Complaints are treated very seriously and we will do everything we can to reach a satisfactory resolution.

When things don't work out.

We always try our best to resolve problems and we recognise that while we and our customers have the best intentions things may get to a point where they are not working out for either party.

It may be that you just cannot understand our systems or processes or perhaps you can't understand how to use things - it happens. Things might also get to a point where we just cannot satisfy your requirements.

Just as you can leave or choose not to renew your services with us without giving a reason we may decide that in everyones best interests, to avoid the situation breaking down even further, that we will not renew your service.

Of course we really hope things won't come to that and we will always try our best to ensure that it doesn't come to that but if it does we'll make sure that you get at least a months notice, which should give you time enough to make alternative arrangements.

If you have a complaint then there are ways in which you can address them. We'll do everything we can to deal with any complaint raised and if we can find a way to resolve any issue to your satisfaction we will. Your first port of call is a support ticket with full details of your complaint.

Changes to our acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

Further information

If there is any information you can't find on our web site or that we have not included here please ask by either calling 0330 010 2273 or submit a query via the support portal

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